Frequently asked questions
When should I make my event rental reservation?
Early planning makes sure that you have what you need and want for your event. As soon as you have a date and a venue, we encourage you to come in and start working with a member of our design team to pull items for your date. Keep in mind, rentals are on a first come, first deposit basis!
How do I reserve my items?
It's easy! All you need to do is put down a 50% retainer, which can be paid in cash, check, credit or debit card. All orders do require a credit or debit card on file while the items are rented for any incidentals.
What payments do you accept? When is final payment due?
We accept all cash, check, bank transfer and all major credit cards. There is a $35 charge for returned checks.
How do I cancel my order?
Sometimes things happen and a cancellation is necessary. Just let us know as soon as possible of any cancellations. If you cancel your order 90 days before the event, you are eligible for a full refund. A cancellation 30-90 days before your event will receive a refund less the 50% deposit. Any cancellations 30 prior to event will surrender any and all deposited funds.
Can I make changes to my order?
OF COURSE! Visions change and guest lists grow. Just let us know as soon as possible of any changes so that we can make sure we have what you need on your day. Remember, everything is first come, first serve.
How long do I get the rentals?
Most rentals are priced on a weekend rate, meaning you pick-up or we deliver on a Friday and they are due back on Monday. If renting during the week, items are generally given a 3 day pass. For ex. If event is Tuesday, you can pick up on Monday and return on Wednesday If you need rentals for an extended period of time, just let us know and we can price for an extended rental term.
What Happens If Something Is Broken, Damaged, Or Lost While In My Possession?
We get it, accidents do happen. An 8% nonrefundable Damage Waiver is issued for all orders to cover the cost of normal cleaning and maintenance and accidents.
What are your delivery charges?
An order must be at least $100 in value to qualify for delivery. If your order meets this requirement, delivery starts at an additional $80 and may increase depending on distance from our storage warehouse or difficulty of delivery. Weekend delivery (Saturday and Sunday) starts at $150.
Are you guys taking orders during the COVID-19 pandemic?
The simple answer is YES.
What do I need to know during Covid-19?
I'm sure we don't have to tell you this, but Covid-19 SUCKS! And if has affected how all kinds of events and weddings are able to move forward. But please rest assured that our entire team is working extrememly hard to take every necessary precaution during the pandemic to ensure the health of our team and our clients alike. We require our team members to wear protective masks and maintaining social distancing during delivery and breakdown, as well as clean and sanitize all rental pieces and supplies before and after contact. Sometimes that even means coordinating earlier than normal deliveries and later than usual pick-ups.