Frequently asked questions

When should I make my event rental reservation?

Early planning makes sure that you have what you need and want for your event. As soon as you have a date and a venue, we encourage you to come in and start working with a member of our design team to pull items for your date. Keep in mind, rentals are on a first come, first deposit basis!



How do I reserve my items?

It's easy! All you need to do is put down a 50% retainer, which can be paid in cash, check, credit or debit card. All orders do require a credit or debit card on file while the items are rented for any incidentals.



What payments do you accept? When is final payment due?

We accept all cash, check, bank transfer and all major credit cards. There is a $35 charge for returned checks. Final payments are due at time of pick-up before items will be released. If litems are to be delivered then final paymenrs are due 10 days before your event.



How do I cancel my order?

Sometimes things happen and a cancellation is necessary. Just let us know as soon as possible of any cancellations. If you cancel your order 90 days before the event, you are eligible for a full refund. A cancellation 30-90 days before your event will receive a refund less the 25% deposit. Any cancellations 30 prior to event will surrender any and all deposited funds.



Can I make changes to my order?

OF COURSE! Visions change and guest lists grow. Just let us know as soon as possible of any changes so that we can make sure we have what you need on your day. Remember, everything is first come, first serve.



How long do I get the rentals?

Most rentals are priced on a weekend rate, meaning you pick-up or we deliver on a Friday and they are due back on Monday. If renting during the week, items are generally given a 3 day pass. For ex. If event is Tuesday, you can pick up on Monday and return on Wednesday If you need rentals for an extended period of time, just let us know and we can price for an extended rental term.



What Happens If Something Is Broken, Damaged, Or Lost While In My Possession?

We get it, accidents do happen. An 8% nonrefundable Damage Waiver is issued for all orders to cover the cost of normal cleaning and maintenance and accidents. COVERED ITEMS – Damage Waiver: BREAKAGE: All equipment will be covered with return of broken items. LINENS: Stains will be covered with return of linens. THEFT: Theft, vandalism, malicious mischief, etc. will be covered upon furnishing GEDD a police report within 24 hours. NOT COVERED – Damage Waiver: Shortages with no evidence or theft. Abuse, Burns, tears, or mildew. Customer neglect in taking reasonable precaution to protect property. Mysterious disappearances and theft by persons entrusted with the equipment. Replacement of lost or damaged items is chargeable in addition to the damage waiver charge. We will gladly send you a copy of our terms and conditions for further details on our damage waiver.



What are your delivery charges?

An order must be at least $100 in value to qualify for delivery. If your order meets this requirement, delivery starts at an additional $80 and may increase depending on distance from our storage warehouse or difficulty of delivery. Weekend delivery (Saturday and Sunday) starts at $150. The starting rate of $80 includes basic round-trip delivery to and pick-up from a loading dock, garage, or carport. If the delivery includes traversing steps, an elevator, or a reasonable walk from where we can park our delivery vehicle, there is an additional fee. Rates may increase as distance from our warehouse increases outside of our normal delivery coverage. There are additional fees if we have to deliver outside of normal business hours, or delivery/pick-up is late-night or on a Sunday. Please call for a quote.



Are you guys taking orders during the COVID-19 shutdown?

The simple answer is YES. For the protection of our team and our clients, our showroom is currently closed for walk-ins but soon we will open it back up to appointment only meetings. When you need to rent, you can simply send us an email of your needs and we can either send you a proposal from that, or we can set up a phone or virtual consultation to further discuss your needs,.



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© 2019 by The Grand Event Design and Decor    (205) 737-3695     Tuscaloosa, AL